Reference

What You Need to Know About Our Legal Terms

mata788 operates under terms shaped for the Indonesia market — covering account rights, data handling, and what applies when you use DANA, OVO, or GoPay to transact on this platform. Availability depends on local law and is accessible where local law permits.

Account TermsData & PrivacyDANA / OVO / GoPay ScopeUser RightsEligible Regions Only
mata788 What You Need to Know About Our Legal Terms
HOW WE HANDLE THIS

Data Handling, Cookies and Account Security

We apply layered account-security practices and clear data handling rules across the platform. Here is how that works in practice for your account and your wallet activity on mata788.

Your Data and Wallet Activity

Transaction records tied to DANA, OVO, and GoPay are stored only as long as required by applicable rules. You can request a copy of what we hold by contacting us through your account settings.

Cookies and Session Tracking

We use session cookies to keep you logged in and functional cookies to remember your payment method preference. Analytics cookies are optional and can be declined in the cookie settings panel.

Account Security Practices

Login is protected by OTP verification sent to your registered number. We never ask for your DANA, OVO, or GoPay PIN — any message requesting that is not from us.

Requesting Changes or Deletion

To update account data or request deletion, go to account settings and submit a data request. We aim to process these within the timeframe required under applicable law.

LEGAL CONTACT PATHS

Reach Us on Legal or Policy Matters

If you have a question about your rights under our terms, want to understand how your DANA or OVO account data is used, or need to raise a formal policy concern, we have direct contact paths available. Our team handles legal and account-related queries separately from general support — so your request reaches the right person without delay.

Live Chat Support Open the chat widget in your account dashboard to raise a legal or policy question. This channel is monitored for account-specific and compliance queries.
Email for Policy Requests Send data access or account-rights requests via the email address listed in your account settings under the legal contact section.
Account Help Center The Help Center inside your account covers common legal questions — including data retention periods, wallet verification steps, and how to request account closure.

Common Questions About Legal Terms and Rights

These are the legal questions we get asked most often — covering data rights, account terms, wallet scope, and how to contact us when something needs resolving.

Yes. Submit a data access request through the legal contact section in your account settings. We will respond within the timeframe required under applicable Indonesia data rules.

The core account terms apply equally whether you transact via DANA, OVO, or GoPay. Wallet-specific processing rules from each provider also apply on their side of the transaction.

We retain transaction records for the period required by applicable law, then remove personal data that is no longer needed. You can confirm the retention period by contacting us directly.

We publish updates to our terms on this page with a revised effective date. Continued use of your account after the update date means you accept the revised terms.

Access depends on local law and is available only where local law permits. If your region restricts online platform access, those restrictions take precedence over our general terms.

Raise the issue via live chat or the policy email address listed in your account settings. Legal and compliance queries are handled separately from standard customer support.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.