What Data We Collect and Why We Need It
When you open an account, we collect your name, email address, and the phone number linked to your e-wallet — whether that is DANA, OVO, or GoPay. This lets us verify your identity, process withdrawals to the correct wallet, and reach you if there is unusual
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activity on your account. We also log your session data: device type, browser, IP address, and the pages you visit inside our lobby. That information helps us keep the platform stable and spot access issues early. Payment data — the wallet reference numbers generated when you
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transact via DANA, OVO, or GoPay — is retained for the period required to resolve disputes and comply with applicable financial record rules. We do not store full card numbers or full wallet credentials on our servers. Data retention periods depend on the type of record
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and applicable local law; where local law and eligible regions permit us to operate, those requirements govern how long we keep each category of data. You can request a summary of what we hold about your account at any time by contacting our support team through
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the channels listed on this page. We aim to respond within a reasonable period, and we will not charge you for a standard data access request.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.