Reference

What You Agree To When You Use mata788

These terms set out the rules that apply to your mata788 account — from opening it, to making deposits via DANA, OVO, or GoPay, to how we handle disputes. Access to our lobby depends on local law and is available only in eligible regions.

Account eligibility rulesDANA, OVO, GoPay wallet termsWithdrawal and verification conditionsDispute and account closure processJurisdiction-dependent access
mata788 What You Agree To When You Use mata788
YOUR ACCOUNT RIGHTS

How We Manage Your Account Under These Terms

Your account data, transaction records, and wallet details are held securely and used only for the purposes described in these terms and our privacy policy. We do not share your personal details with third parties outside of what is required to process your DANA, OVO, or GoPay transactions. You can request a copy of your account data or ask us to close your account at any time by contacting support. Players in Yogyakarta and elsewhere in Indonesia can submit data requests through the Help Centre inside their account dashboard.

Data Retention

We keep your account and transaction records for as long as required by applicable regulations. You may request details of what we hold by contacting support with your account ID.

Account Security

Your login is protected by OTP verification tied to your registered phone number. Never share your OTP with anyone — mata788 staff will never ask for it.

Cookie and Session Handling

We use session cookies to keep your account active while you browse the lobby. Persistent cookies are used only for preferences; you can clear them from your browser settings at any time.

Requesting Term Changes

If you believe a term has been applied incorrectly to your account, raise it through live chat or email. We log all such requests and respond with a written outcome.

TERMS CONTACT

Reach Us About These Terms

If something in these terms is unclear, or you need to raise a concern about your account status, wallet verification, or a transaction dispute, our support team can help. Reach out through any of the channels below and include your registered account details so we can respond accurately and quickly.

Team online

Live Chat

Open the chat widget from any page on mata788. Our team handles account terms queries, wallet verification questions, and dispute submissions directly through chat.

Email Support

Send a detailed message to our support address for written records of your terms-related query. Include your account ID and the specific clause or transaction in question.

Account Help Centre

The Help Centre inside your account dashboard covers common terms questions — account suspension reasons, e-wallet name mismatches, and how to request a formal review.

Common Questions About Our Terms

These are the questions we hear most often about how the mata788 terms apply in practice — from account eligibility to wallet rules and what happens if a dispute arises.

These terms apply to anyone who opens or uses a mata788 account. Access is subject to local law, and accounts are only valid in eligible regions where our service is permitted.

We may update these terms when required. We aim to notify you via your registered contact before major changes take effect. Continued account use after an update confirms acceptance.

A name mismatch between your e-wallet and your registered account triggers a verification hold. Contact support with your account ID and wallet details to resolve it before the next transaction.

You can request account closure through live chat or by emailing support. We process closure requests after confirming your identity and settling any pending transactions on your account.

Submit a formal dispute through the Help Centre inside your account dashboard or via email. We log every submission and provide a written response outlining how the relevant term was applied.

Yes. Your full transaction history, including GoPay deposits and withdrawals, is visible in your account dashboard. You can also request a formal export by contacting support with your account ID.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.